Custom user journeys, renewals and payments for EAWOP
Problem
EAWOP’s website needed to do far more than publish information. It had to support a large European professional community across four membership types, while handling applications, approvals, renewals, event participation, abstract submissions, payments and access to external journal services. The challenge was to turn these connected but distinct processes into a clear member journey and give administrators one dependable place to manage them.
How we addressed it
We designed and built a Drupal 11 platform around the complete membership lifecycle. A new application creates a structured member profile and membership ID, while the account remains inactive until it has been reviewed and approved. Once approved, profile information can populate later forms automatically, reducing repeated data entry across renewals, events and congress submissions.
The system also supports administrative approval workflows, role-specific permissions, bulk processing of submissions and downloadable membership and event certificates.
We created custom Stripe payment journeys connected directly to EAWOP’s membership data. A member’s type determines the appropriate renewal option, while a completed payment is validated, recorded against the submission and used to update the member’s expiry date automatically.
The same payment architecture supports congress and event registrations. A separate renewal-reminder workflow identifies memberships approaching expiry, helping the EAWOP team manage renewals without manually comparing payment records, profiles and spreadsheets.
Drupal orchestrates member profiles, historical membership data, applications, payments, renewals, events, abstracts, certificates and administrative exports. Custom import tools consolidate legacy membership records into the same data model, while integrations provide member journeys into Taylor & Francis and SAGE journal services.
This gives administrators a transparent view of each journey – from initial application through approval, payment and renewal – without transferring data manually between disconnected systems.
Outcome
Members can apply, pay, renew, register for events, submit abstracts and retrieve certificates through one account. Administrators can review applications, approve submissions in bulk, track membership status, export structured member data and see payments alongside the records they belong to.
Because these journeys share the same member and submission model, new registration forms, events and payment flows can be added without rebuilding the wider membership system.
Draft.
Live scale
3,400+ user accounts. 4,700+ workflow submissions. One connected membership platform.
3,401 user accounts, including 3,319 active accounts
3,394 structured member profiles carrying membership IDs
4 supported membership types
4,744 recorded workflow submissions
3,342 membership workflow records
257 new-member applications
156 event submissions
67 congress abstract submissions
149 published content items across pages, news, constituencies, congresses and events
Explore EAWOP’s connected membership platform.
